The Secret to Creating and Keeping Happy Clients

Marketing Skills

This week I thought I’d change it up a bit with a video. A few months ago I visited a Japanese hair salon. I got an amazing haircut and amazing service. But I was surprised by the events that happened the second time I went there. Watch the video to see how this story ends.

You’ll also discover the secret to keeping clients happy and renewing with you year after year.

Leave me a comment and let me know what you think.

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6 Comments

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  1. Jeannette Koczela
    Jeannette Koczela on September 4, 2014 at 2:40 pm

    What a great point you made in your story, Monica! We may be doing the best we can with clients, but are we being consistent? As in marketing, consistency in delivery is just as important. Thanks for sharing your experience, and for the valuable reminder.

    Reply
    • Monica
      Monica on September 4, 2014 at 3:25 pm

      Jeannette – you are welcome! Glad you enjoyed

      Reply
  2. Telisha Ng
    Telisha Ng on September 5, 2014 at 8:40 am

    I love this story, thank you for sharing! I’m currently working on developing a process for my business. This helped tremendously, thank you again!

    Reply
    • Monica
      Monica on September 5, 2014 at 9:12 am

      You are welcome! Cheers to your processes!

      Reply
  3. Diana
    Diana on September 5, 2014 at 6:11 pm

    Hi Monica,
    Thanks for sharing your story and your wisdom. As always I had an Ah Ha moment and now have work to do this weekend 🙂
    Diana

    Reply
    • Monica
      Monica on September 25, 2014 at 4:38 pm

      Love those Ah Ha moments. Thank you for sharing!

      Reply

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  1. Coaching ConfidenceBlog posts for coaches from around the web - 7th September 2014 - […] “The Story of a Japanese Spa” by Monica Shah (video) […]
  2. Coaching ConfidenceCoaching Confidence-2014 Blog Review - September - […] “The Story of a Japanese Spa” by Monica Shah (video) […]
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